Terms of Use

You must be at least 18 years old and legally capable of entering into a binding agreement to create an account or make a booking.

If you make a booking for another traveller, you confirm that:

• you are authorised to act on that traveller’s behalf;
• the information you provide is accurate;
• the traveller has been informed of the applicable booking terms and privacy information; and
• you accept responsibility for communications and amounts due in connection with the booking.

Go Your Destination provides:

• travel information and destination content;
• itinerary-planning tools;
• automated and manually prepared travel suggestions;
• saved-journey functionality;
• assistance with travel enquiries; and
• assistance with booking travel services.

You must provide accurate, current and complete information when creating and using an account.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• using a strong and unique password;
• activities performed through your account; and
• notifying us promptly if you suspect unauthorised access.

Submitting an enquiry, itinerary or booking request does not by itself create a confirmed booking.

A booking becomes confirmed only when:

• the relevant services have been accepted and confirmed;
• any required payment or deposit has been received; and
• you receive an express written booking confirmation from Go Your Destination or the relevant supplier.

Unless we expressly state otherwise in a written booking confirmation, Go Your Destination acts as an intermediary or booking facilitator between you and independent travel-service suppliers.

Independent suppliers may include:

• hotels and other accommodation providers;
• airlines;
• vehicle and transport operators;
• tour operators;
• local guides;
• activity and attraction providers; and
• other travel-service businesses.

Prices displayed on the website or in an itinerary may be estimates unless expressly identified as final.

Before confirming a booking, we will communicate the applicable price and any known taxes, service charges or mandatory fees collected by us.

Prices may change because of:

• supplier price changes;
• availability;
• currency movements;
• taxes or government charges;
• changes requested by the traveller; or
• correction of an obvious pricing error.

The website does not currently process online card payments.

If a payment is required, the available method, recipient, amount, currency, due date and applicable payment terms will be communicated before confirmation.

Do not send card information, banking passwords, one-time passwords or other sensitive financial credentials by ordinary email or through an unapproved communication channel.

If online payments are introduced, these Terms and the Privacy Policy may be updated to identify the relevant payment provider and applicable payment conditions.

Cancellation, amendment and refund rights depend on:

• the service booked;
• the applicable supplier’s conditions;
• the timing of the request;
• any non-refundable costs already incurred; and
• applicable consumer law.

You are responsible for:

• providing accurate traveller and contact information;
• reviewing booking confirmations and reporting errors promptly;
• arriving at the required place at the required time;
• obtaining valid passports, visas, permits and other travel documents;
• checking entry, transit, customs and immigration requirements;
• obtaining appropriate vaccinations, medical advice and travel insurance;
• informing us or the supplier of relevant accessibility or assistance requirements;
• following supplier rules and lawful instructions; and
• behaving lawfully and respectfully during the journey.

Travel involves inherent risks. Conditions may change because of weather, terrain, traffic, strikes, political events, public-health events and local circumstances.

You should review official travel advisories and use reasonable judgement before and during travel.

If you have a medical condition, disability or other requirement that may affect a service, tell us before booking so that availability can be checked. We cannot guarantee that every supplier or destination can accommodate every requirement.

In an emergency, contact the appropriate local emergency service or authority.

The website may link to external booking platforms or travel providers.

External websites are operated under their own terms and privacy policies. We are not responsible for their content, security, availability or independent transactions.

Some links may be affiliate links. Go Your Destination may receive a commission if you follow an affiliate link and complete a qualifying purchase. This normally does not increase the price you pay.

Unless expressly stated otherwise, a purchase made entirely on an external website creates an agreement between you and that external provider, not with Go Your Destination.

You must not:

• use the service unlawfully, fraudulently or deceptively;
• impersonate another person;
• provide information you are not authorised to provide;
• interfere with the website’s operation or security;
• attempt to access another user’s account or restricted systems;
• introduce malware or harmful code;
• scrape, crawl or extract website content using automated means without written permission;
• overwhelm the website with excessive automated requests;
• reverse-engineer or attempt to discover protected source code except where the law expressly permits it;
• use website content or data to build a competing service without permission;
• infringe intellectual-property, privacy or other legal rights; or
• use the service to send unlawful, abusive or harmful material.

You retain ownership of information and content you provide.

You give us a limited permission to host, copy, process and share that material only as reasonably necessary to:

• operate the service;
• save and generate itineraries;
• respond to enquiries;
• arrange requested bookings;
• provide customer support; and
• comply with legal obligations.

The Go Your Destination name, brand, original software, website design, databases, written content and original visual material are protected by applicable intellectual-property laws.

Except as expressly permitted, you may not copy, modify, republish, distribute, sell, license or commercially exploit our protected material without written permission.

You may use itineraries generated for you for your personal, non-commercial travel planning.

Third-party trade names, trademarks, photographs, maps and other content remain the property of their respective owners. Such material is used under the applicable licence, permission or legal basis. Attribution information may be displayed where required.

We aim to keep the service available and useful, but we do not guarantee uninterrupted or error-free operation.

The website may be unavailable because of maintenance, updates, security incidents, hosting failures or circumstances outside our reasonable control.

We may modify, suspend or discontinue a feature where reasonably necessary. Where a change materially affects an existing confirmed booking, we will continue to meet obligations that apply to that booking or provide an appropriate lawful remedy.

We take reasonable care when preparing travel content and recommendations, but travel information can change quickly.

Maps, routes, travel times, attraction hours, seasonal guidance, prices and availability may be approximate, incomplete or outdated.

Before relying on time-sensitive information, verify it with the relevant supplier, authority or official source.

To the extent permitted by law, planning tools, recommendations and general website content are provided on an “as available” basis for informational and planning purposes.

We do not guarantee that:

• every suggested itinerary will suit every traveller;
• estimated travel times will match actual conditions;
• every destination, route or activity will be accessible or safe;
• a recommended service will remain available; or
• general destination information will always be complete and current.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising from fraud, wilful misconduct or any mandatory consumer right.

Subject to applicable law, Go Your Destination is not responsible for loss caused solely by:

• inaccurate information supplied by a traveller;
• a traveller’s failure to obtain required documents or follow official requirements;
• an independent supplier’s act or omission where we acted only as an intermediary;
• an external website or transaction;
• events outside our reasonable control; or
• use of an unconfirmed itinerary, estimate or recommendation as though it were a confirmed booking.

Neither Go Your Destination nor a supplier may be able to perform a service because of events outside reasonable control, including severe weather, natural disaster, epidemic, government action, border closure, strike, civil unrest, transport disruption, infrastructure failure or similar events.

Where such an event affects a booking, available cancellation, rescheduling or refund options may depend on applicable law and the supplier’s terms.

We will take reasonable steps to communicate known material changes and assist with available options.

You may stop using the service at any time and may request account deletion subject to legal and booking-related retention requirements.

We may suspend or terminate access where reasonably necessary because of:

• material or repeated violation of these Terms;
• fraud or suspected unlawful activity;
• threats to users, suppliers or platform security;
• non-payment of an amount lawfully due; or
• a legal or regulatory requirement.

Our collection and use of personal information are governed by our Privacy Policy.

By submitting information about another traveller, you confirm that you are authorised to do so and have provided any information required by applicable privacy law.

For questions, booking support or complaints, contact:

Please include your booking or enquiry reference, if available.

We will review complaints and respond within a reasonable period and within any timeframe required by applicable law.

These Terms are governed by the laws of India.

We encourage you to contact us first so that we can attempt to resolve a dispute directly.

Subject to mandatory consumer-protection rights and any jurisdiction that applicable law gives to a consumer, disputes relating to these Terms or the service will be subject to the competent courts in Kollam, Kerala, India.

Nothing in this section prevents a consumer from using a consumer commission, regulator or other remedy available under applicable law.

We may update these Terms to reflect changes to the service, suppliers, technology, business practices or applicable law.

The updated Terms will be published with a revised “Last updated” date.

Changes will not retrospectively remove rights attached to an existing confirmed booking. If a material change requires notice or consent, we will provide it as required by law.

If part of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a provision does not waive the right to enforce it later.

You may not transfer your rights or obligations under these Terms without our written permission. We may transfer our rights and obligations as part of a lawful business restructuring, merger or transfer, provided this does not unlawfully reduce your rights.

These Terms, the Privacy Policy, the applicable booking confirmation, disclosed supplier conditions and any specific cancellation policy form the agreement governing the relevant service.